Return Policy

**Return Policy**

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return process.

**Free Returns**
We offer free returns on all eligible items. You will not be charged for return shipping.

**Return Window**
You may return most items within 30 days of the delivery date. Items must be unused, in their original condition, and include all original packaging, tags, and accessories.

**Non-Returnable Items**
Certain items are not eligible for return, including:
- Gift cards
- Final sale or clearance items
- Perishable goods
- Personal care items (if the seal is broken)
- Custom or personalized products

**How to Initiate a Return**
1. Contact our customer service team at **[email protected]** or call **+86 21 1234 5678** to request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. We will provide a prepaid return shipping label and instructions.

**Refund Process**
Once we receive your returned item and inspect it, we will notify you of the status. Refunds will be processed within 5-7 business days and credited to your original payment method. Please note that original shipping charges are non-refundable.

**Exchanges**
We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order.

**Return Address**
No. 318 Fuxing Road, Huangpu District, Shanghai, China

**Contact Information**
Email: [email protected]
Phone: +86 21 1234 5678

If you have any questions or concerns regarding your return, please do not hesitate to reach out. We are here to help.